Our customers are our first priority and if you are not completely satisfied with your purchase, we will gladly issue you a refund or exchange on any unworn & unwashed merchandise. Return requests must be made within 5 days of receiving an order and returned within 5 days of receiving return approval.
- Customer must email firstname.lastname@example.org within 5 days of receiving their order to initiate the refund/exchange process.
- Once your return request has been approved by House of Holthus, you will receive an email confirmation with a return authorization number. We kindly ask that your return be shipped back to us within 5 days of receiving your return authorization number. Any returns postmarked after 5 days of receiving the return authorization number will not be accepted and will be returned to customer.
- All items that are returned for an exchange or refund must be unworn and have their original tags.
- The buyer is responsible for any return shipping costs. For international orders, we are not responsible for duty reimbursements.
- Refunds will be credited to the original payment method
- Your return will be processed as soon as possible but please allow up to 7 days for your refund to be processed.
- Exchanges can be for the same item or not. If there is a price difference, either the customer or House of Holthus will owe the difference.
- We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.
- When shipping a return, we reccomend receiving and emailing us the tracking number as we are not responsible for any lost returns.
1. Email us at email@example.com with your order number and reason for return/exchange. For exchanges, please let us know which item you would like to exchange for.
2. Once approved, we will issue you a return# and return address.
3. Please make sure to ship your return within 5 days of receiving your RA#. Any returns postmarked after 5 days of receiving an RA# will not be accepted and will be sent back to customer.
4. We will email you once your return has been processed. Depending on your bank, please allow 5-10 days for the credit to appear on your statement.